Bridging the gap between customer requirements and effective strategies – Gaurav Dua’s EMBA Journey 

A multifaceted individual and an adventure enthusiast, Gaurav Dua (EMBA Intake of 2021) thrives on balancing personal well-being and professional success. His transformative journey with SP Jain Global provided him with the tools and knowledge to seamlessly translate customer demands into comprehensive business plans, ensuring the successful delivery of desired outcomes at his workplace.

How did Gaurav’s EMBA learnings help him navigate the complex business landscape with confidence and finesse? Let’s find out. 

Would you like to share a bit about your personal and professional life?

On the personal front, I actively indulge in high-altitude treks, immersive camping experiences, and dedicated exercise routines to ensure my personal well-being. These activities are my source of rejuvenation, empowering me to maintain a resolutely positive mindset.

Meanwhile, professionally, I work as a Sr Manager, Customer Success Services Global Delivery, India, Oracle. My job profile gives me the honour of overseeing the seamless execution of critical IT projects for India’s largest public and private sector financial institutions. This demanding yet rewarding position not only defines my professional life but also serves as the catalyst for my personal growth. Leading and nurturing a talented team is an integral part of my responsibilities. I am entrusted with the recruitment, management, and motivation of exceptional individuals who contribute to our collective success. Together, we strive for excellence in project delivery, cementing our position as a trusted partner in the ever-evolving landscape of IT services.

How has your experience been with SP Jain’s EMBA program so far? 

SP Jain Global has proven to be a transformative experience for me. While my direct interactions with customers for their IT needs initially opened my eyes to the business world, it was my journey with this school that has bridged the gap between customer requirements and crafting effective business strategies. Over the past five years, my close communication with customers has propelled me towards business management. So, SP Jain Global has equipped me with the tools and knowledge to seamlessly translate customer demands into comprehensive business plans, ensuring the successful delivery of their desired outcomes. It has been a remarkable journey of growth and insight, facilitated by the invaluable learnings from the school.

What new skills have you acquired during the program? How have you utilised them at your workplace? 

I have acquired a unique blend of expertise across various business domains, including Finance, Marketing, and Operations. This diverse knowledge enabled me to swiftly grasp different aspects of the business landscape and respond effectively. It is the culmination of the valuable skills I have acquired throughout my EMBA journey. 

If I have to highlight a specific skill, it would be the ability to think from a customer’s perspective. By deeply understanding their needs and desires, I am able to deliver exceptional value-added services that truly resonate with them. This customer-centric approach, combined with my comprehensive skill set, empowers me to consistently exceed the company’s expectations and drive success.

What do you enjoy the most about the EMBA program?

For me, ELO platform has been an absolute delight. It fosters a profound sense of connection with both my faculty members and my cohort and surpasses any other platform I’ve encountered. The courses offered have been eye-opening experiences, leaving an indelible mark on my learning journey. Some of these courses stand out vividly in my memory, forever shaping my perspective. It is undeniable that SP Jain’s top-tier business education has played a pivotal role in my growth. I extend my heartfelt gratitude to the faculty members whose exceptional guidance and teachings have been instrumental in my success.

As someone who has worked in IT for over 12 years, what transformations have you witnessed overseeing the delivery of technical services and complex technical solutions?

The ongoing digital revolution has opened up countless opportunities for business expansion. The rapid advancements in information technology, particularly in the fintech sector, including the migration from on-premises data centres to cloud solutions, heightened cybersecurity measures, state-of-the-art infrastructure for handling high loads, and harnessing the power of AI and ML algorithms to derive valuable insights from data, have become key requirements expressed by our customers. These transformations primarily aim to enhance the end-user experience. Presently, customers demand continuous business monitoring accompanied by real-time statistics, necessitating the acquisition of advanced machinery and a skilled workforce capable of managing even the most challenging scenarios.

What tips would you give the professionals interested in pursuing the EMBA program at SP Jain?

I would advise aspirants to clarify why they want to pursue an EMBA and how it aligns with their long-term career aspirations. If unsure about the same, they can make a rough plan and then transform it with time with the insights from the course, support from faculty, and a versatile cohort.

SP Jain Global’s Executive MBA requires a significant commitment of time and effort. So, professionals should mentally prepare themselves and ensure they have the necessary support system, such as family, friends, or colleagues, to help manage work, personal commitments, and the program simultaneously.

Click here to read more stories from SP Jain’s EMBA students and alumni.

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